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Digidesign Support FAQ

General Technical FAQ

What is the Digidesign Answerbase and how can I use it to solve a problem?
How Do I Search for Information on a DAE Error? Is There a DAE Error List of All DAE Errors?
Where can I find compatibllity information and what versions of Pro Tools work with my operating system and my Digidesign hardware?
Where can I find information about plug-in compatiblity and authorization?
Pro Tools won't launch after updating Mac OS X to 10.4.9, 10.4.10, 10.4.11, QuickTime or other Apple software. The icon just bounces a few times in the Dock.

Customer Service Administration (CSA) FAQ:

Where can I find information about upgrading my version of Pro Tools and what versions of Pro Tools work with my operating system and my Digidesign hardware?
Why should I register my Digidesign products?
How should I register my Digidesign products?
Can I register a used product purchased from someone else? (Transfer of Ownership information)
How do I register and authorize the Ignition Pack 2 or Ignition Pack 2 Pro That came with my new Pro Tools HD or LE system?
Digidesign Website Help — My Digi Account, Login & Downloads
How do I contact Customer Service, Tech Support, and other Digidesign departments worldwide
How do I contact the DigiStore for a refund?
Where can I find my Pro Tools LE authorization code (Serial Number)?
Where can I find my Pro Tools LE 7 upgrade downloads? (see middle of the page)
Removing Optional Software: Every time I launch Pro Tools, I get "This version of (plug-in name) requires authorization for you to use it." How can I get rid of these messages, and what plug-ins are included with my system? What about Trial licenses?

iLok Specific FAQ:

What Is An iLok & Why Would I Need One?
How can I tell if I have the correct iLok?
Can I assign a password to my iLok(s)?
Which USB port should I plug the iLok into?
What is a license card?
Is there a way to combine authorization licenses onto a single iLok to free up a USB port?
What software do I need to use an iLok USB hardware key and iLok.com? iLok Drivers & iLok.com Client Software Downloads
Please see the iLok.com Frequently Asked Questions page for additional questions and answers.

Product Specific FAQ:

003 Rack
003 Factory
192 I/O
192 Digital I/O
96 I/O
96i I/O
ASIO Driver 7x
Avid Interplay
Avid MediaComposer
Avid Mojo
Avid Mojo SDI
AVoption|V10
Beat Detective
Bomb Factory Plug-ins
C|24
Command|8
Control|24
CoreAudio Driver Intel-based Macs
CoreAudio Driver PPC Macs
D-Command
D-Command ES
D-Control
D-Control ES
D-Show
DAE Errors and Search Tips
Digidesign WaveDriver & ASIO Driver Guides for Windows XP
DigiDelivery|GT
DigiDelivery|LT
Digidesign Contact Information
Digidesign Technical White Papers
Digi 002
Digi 002 Rack
DigiLink Cables
DigiRack Plug-ins
DigiSnake Cables
DigiTranslator
DV Toolkit 2
Eleven Plug-in
Eleven LE Plug-in
Expansion Chassis
Featured Downloads and Download/Website Help
Hardware Exchanges
HD Accel card (PCI and PCIe)
HDPack 6
HD Process Card
Hybrid Plug-in
Ignition Pack
Ignition Pack 2
iLok
iLok and iLok.com Information and Assistance
Mac OS X Optimizations Guide
MachineControl
MassivePack 4
MassivePack 5
MassivePack 6
Mbox
Mbox 2
Mbox 2 Pro
Mbox 2 Micro
Mbox 2 Mini
Media Station|PT 1.8.2
Media Station|PT 2.7
Media Station|PT 2.7 with Video Satellite Option
MIDI I/O
MP3 Option
Optimization Guides
Music Production Toolkit
PRE
Pro Tools 7.x & 8.x Compatibility and Upgrade Information
Pro Tools 7 Information
Pro Tools 8 Information
Pro Tools 7.3 FAQ
Pro Tools 7.4 FAQ
Pro Tools 8.0 FAQ
Pro Tools CS Updates
Pro Tools LE Time Code Q & A
Pro Tools HD PCI
Pro Tools HD PCIe
Pro Tools Plug-ins
ProControl
ProjectMix I/O
Reel Tape Saturation Plug-in
Reel Tape Suite Plug-ins
RM1 (Speakers)
RM2 (Speakers)
SCSI Basics
Strike Plug-in
Structure Plug-in
Structure Free Plug-in
Structure LE Plug-in
Surround Panner Option
Sync I/O
Transfuser Plug-in
Velvet Plug-in
VENUE
WaveDriver
Windows Vista Optimizations Guide
Windows XP Optimizations Guide
Xpand! Plug-in

For additional FAQ, please click here and select a product from the Product Selector or the All Products List, then click on FAQ.

Additional Utility & Download Links:

Keywords: DigiSupKW DigiSupKW_Answerbase ; PlatformKW_Undefined ; ArticleID 24837 ; OldAnswerbaseID ;

Quick Links

Leopard Plug-in Info

Support FAQ

Support Utilities

Support Videos

Pro Tools CS Updates

Featured Downloads

Compatibility & Upgrades

iLok Authorization Info

Support Contracts

Technical White Papers

Answerbase

Ignition Pack 2 Help

Pro Tools Plug-ins

Plug-in Compatibility Grid

Website Help

Support Archives